Business Improvement & Quality Techniques


Business Improvement & Quality Techniques

Business Improvement & Quality Techniques
19 - 23 مايو 2024
Istanbul, تركيا

What are the Goals?

By the end of this Business Improvement & Quality Techniques training course, you will learn to:

  • Recognize what is, and where is, the potential for improvement within an organisation and how business improvement and quality techniques can support business strategy and high-level strategic goals
  • Apply specific business improvement approaches and quality tools to deliver targeted business objectives
  • Identify and maximise customer value within your organizational processes
  • Minimize inherent process and product variation
  • Engage your people in the improvement process

Who is this Training Course for?

This training course is particularly suited for:

  • Business managers
  • Team leaders
  • Quality Management specialists
  • Operations, customer service & change management personnel
  • High potential individuals earmarked for future leadership roles

Daily Agenda

Day One: What is Business Improvement?

  • Identifying the potential for business improvement
  • The role of Quality
  • Continuous Improvement
  • Total Quality Management
  • Project by project improvement
  • Benchmarking

Day Two: Key Business Improvement Approaches & Quality Tools

  • Organisational Excellence
  • Kaizen
  • Process Improvement & Teamwork
  • What is the Lean Enterprise?
  • Applying the 5 or 6 Lean Principles
  • Theory of Constraints

Day Three: Becoming Lean

  • Value Stream Mapping
  • The 7 or 8 Wastes
  • The 5 or 6 S approach
  • Simulation Exercise – Why are we inefficient?
  • Simulation Exercise – How do we improve?
  • Simulation Exercise – Lessons learnt

Day Four: Lean Six Sigma

  • The convoluted origins
  • The Six Sigma/Lean Six Sigma package
  • The Lean Six Sigma toolkit
  • Making sense of a process and associated data
  • LSS Project Management
  • The ISO 18404 & ISO 13053 International Standards

Day Five: People in Improvement 

  • The need for Cultural change
  • Leadership for change
  • Creative thinking tools
  • Need for a management system for business improvement
  • Review of course


الوقت والتاريخ
الأحد، 19 مايو 2024
البداية - 10:00 ص (Asia/Kuwait)
الخميس، 23 مايو 2024
النهاية - 10:00 ص (Asia/Kuwait)

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